Below are some common questions from our customers before purchasing.
If you have any other questions, feel free to email us at ArcticSlushyLLC@gmail.com or use the Contact Us button at the bottom of the page.
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Need Help?
If you have an issue or question that requires immediate assistance, you can click the button below to chat live with a Customer Service representative.
If we aren’t available, drop us an email and we will get back to you within 20-36 hours!
Common Questions
How long does shipping take?
Most orders ship within 1–2 business days and arrive in 3–5 days via standard ground shipping.
Do you offer free shipping?
Yes! We offer free shipping on all orders over $99.
Can I track my order?
Absolutely. You'll receive a tracking link via email once your order ships.
❄️ Product & Ingredients Questions
How much slushy does one bottle make?
Each 64 oz bottle makes up to 2.5 gallons of finished slushy when mixed at a 4:1 ratio.
Do the slushy mixes contain real fruit?
Most flavors do, and some do not. Please check the ingredient list for each specific product
Are your products gluten-free and allergen-free?
Yes, our mixes are gluten-free and contain no dairy, nuts, or major allergens.
Do I need a slushy machine to use this?
For best results, yes — but you can also use a high-powered blender with ice for smaller batches.
💬 Returns & Support
Do you accept returns?
Due to the consumable nature of our products, we cannot accept returns once opened. Please contact us for any order issues.
What if I receive the wrong item?
Contact our support team and we’ll make it right as quickly as possible.
How can I reach customer service?
You can email us anytime or chat with us live during business hours. We typically respond within 24 hours.